Returns, Refunds & Cancellations

At OrbiPrint, every emblem is made to order.

We want you to be happy with your purchase. Please check your order details and vehicle compatibility carefully before buying.

Can I cancel my order?

Yes, if production has not started.

If you need to cancel:

  • Contact us as soon as possible.
  • Give us your order number.
  • We will check whether production has started.

If we accept your cancellation before production begins, we will issue a full refund.

Once production has started, the cancellation rules depend on whether your emblem is a standard product or a genuinely personalised product.

Can I return a custom emblem?

If your emblem has been made to your personal requirements, such as:

  • Your own name or company logo
  • Your own artwork or design
  • Specially requested sizes or measurements
  • Other genuinely bespoke specifications

You normally cannot return it simply because you have changed your mind.

This does not affect your rights if the item is faulty, damaged or not as described.

What about standard emblems?

Although all our emblems are made to order, a standard design isn't automatically classed as a personalised item.

For standard products covered by UK cancellation rights:

  • You normally have 14 days after delivery to tell us you wish to cancel.
  • You then have another 14 days to send the item back.
  • You can also cancel before delivery.
  • You will need to pay the return postage if you have simply changed your mind.

We do not offer free returns for change-of-mind purchases.

Returned items should be handled with care. If an item has been used or handled more than necessary to inspect it, a lawful deduction may be made from the refund.

What if my emblem arrives damaged or faulty?

If something is wrong with your order, please contact us.

Examples include:

  • Your emblem arrives broken or damaged.
  • There is a manufacturing fault.
  • You receive the wrong product.
  • The item is not as described.

Please send your order number and explain the problem. Photographs are helpful if you can provide them.

We will look into the issue and arrange the appropriate repair, replacement or refund under your consumer rights.

If the product is faulty or incorrectly supplied, we will cover reasonable return costs where required by law.

What if I ordered the wrong emblem?

Please check your vehicle model, year and fitting details before ordering.

If you select the wrong product despite the listing having correct information, this does not automatically mean the item is faulty.

Any cancellation rights that apply to the product will still be honoured.

If you are unsure which emblem you need, please ask us before placing your order.

How do refunds work?

  • Refunds are sent to your original payment method.
  • Processing times may vary depending on your bank or payment provider.
  • For eligible standard-product cancellations, we refund the product price and any original standard delivery charge paid.
  • Refunds will be made within the timescales required by UK law.

How do I request a cancellation or return?

Email our customer support team with:

  • Your order number
  • Your name
  • The reason for your enquiry, where relevant

We will explain what happens next.

Contact: info@orbiprint.com

Nothing in this policy affects your legal consumer rights.